Privacy Policy

At Dachsinos, we recognize the importance of protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or purchase our products.

By accessing our website or placing an order, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. ABOUT US

This website is operated by:

Business Name: Dachsinos
Legal Entity: Sylvia's Textiel (VOF)
KvK Registration Number: 69272824
Business Address: Savelsbos 324, 2716HS Zoetermeer, Netherlands
Email: info@dachsinos.com

2. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect personal information including:

Full name
Billing and delivery addresses
Email address
Telephone number
Payment and transaction information
Order history
Customer account details (where applicable)
Customer service correspondence
IP address
Browser and device information
Operating system information
Website usage data and browsing activity

We collect only the information necessary to operate our business, process orders, improve our services, and comply with legal obligations.

3. HOW INFORMATION IS COLLECTED

Your information may be collected when you:

Place an order through our online store
Create or manage a customer account
Contact our customer support team
Subscribe to newsletters or promotional updates
Participate in surveys, contests, or promotional campaigns
Browse our website through cookies and similar technologies
Complete transactions using payment, shipping, or service providers

4. WHY WE PROCESS PERSONAL INFORMATION

We use your personal information for purposes such as:

Processing and delivering your orders
Verifying payments and preventing fraud
Providing customer support
Managing customer accounts
Improving our website, products, and services
Measuring website performance and visitor behavior
Meeting accounting, tax, and legal obligations
Sending promotional communications where permitted by law or with your consent

We process only the information reasonably necessary for these legitimate business purposes.

5. LEGAL BASIS FOR PROCESSING

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

Performance of a contract with you
Compliance with legal obligations
Legitimate business interests that do not override your rights and freedoms
Your consent where required by applicable law

6. SHARING YOUR INFORMATION

To provide our products and services, we may share your personal information with selected service providers, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Analytics and website performance services
IT support providers
Professional advisers
Government authorities where legally required

Dachsinos does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

7. WEBSITE PLATFORM

Our online store is powered by Wix.

Information submitted through our website may be securely processed and stored using Wix infrastructure. Wix implements technical and organizational measures designed to protect customer information and supports compliance with applicable privacy regulations.

8. COOKIES

Our website uses cookies and similar technologies to:

Ensure the website functions correctly
Remember your preferences
Improve website performance
Understand visitor behavior
Strengthen website security
Enhance your shopping experience

Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect website functionality.

9. DATA RETENTION

We retain personal information only as long as reasonably necessary to:

Process and complete customer orders
Provide customer support
Maintain accounting and tax records
Resolve disputes
Comply with legal and regulatory requirements

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

10. SECURITY MEASURES

We apply appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Although we continuously improve our security practices, no website, internet transmission, or electronic storage system can guarantee absolute security.

11. YOUR PRIVACY RIGHTS

Subject to applicable data protection laws, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict certain processing activities
Object to specific types of processing
Receive your personal data in a portable format where applicable
Withdraw consent where processing relies on consent

Requests relating to these rights may be submitted using the contact information listed below.

12. MARKETING COMMUNICATIONS

If you subscribe to receive promotional emails from Dachsinos, you may opt out at any time by:

Clicking the unsubscribe link in our emails
Contacting our customer support team

Please note that order confirmations, payment notifications, shipping updates, and other service-related communications may still be sent when necessary.

13. CHILDREN'S PRIVACY

Our website and products are intended for individuals aged 16 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected inadvertently, we will take reasonable steps to remove it without unnecessary delay.

14. INTERNATIONAL DATA TRANSFERS

Some of our trusted partners may process or store personal information outside your country of residence.

Where international transfers occur, Dachsinos ensures that appropriate safeguards are implemented in accordance with applicable European data protection laws, including GDPR requirements where applicable.

15. THIRD-PARTY WEBSITES

Our website may contain links to external websites operated by independent third parties.

Dachsinos is not responsible for the content, security practices, or privacy policies of third-party websites. We encourage you to review the privacy policies of any websites you visit.

16. UPDATES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.

Any updated version becomes effective immediately upon publication on this website. We encourage visitors to review this page periodically to remain informed about how personal information is handled.

17. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.